Frequently asked questions about renting our walls and backdrops

A: To rent, go to “RESERVE” page and fill out the form.  Within 24 business hours, we will email you and confirm if the date is available.  If it is available, we will also email you our Rental Agreement and Credit Card Authorization.  Once both documents have been signed, we will send you our Deposit invoice via Squareup.  Once the deposit has been paid, your date is secured.

A: We accept cash, checks, and credit cards – Visa, Mastercard, Discover, American Express, and more.

A: The initial deposit is 50% of the total rental costs (including upgrades).  Custom Rentals require 100% payment. When renting without a credit card, security deposits must be paid in full in addition to the 50% deposit before securing your date.  

A: The final payment is due 10 weeks prior to your event. Custom Rentals require 100% payment at booking.

Absolutely. However, full payment is required at the time of the booking.  Just contact us for availability and more information.

A: Our prices may vary depending on the location of the event, the length of the rental and any custom request.  Therefore, If you are interested in renting our walls or backdrops please contact us through our RESERVE form so we can provide you an accurate quote.

A: Our prices will include:

*SAME DAY delivery, set-up, and break-down in the Portland/Vancouver metro area.

*Any applicable taxes.

*A color of your choice from our COLOR SELECTION page.

Please fill out our form under the reserve page so we can provide you with an accurate quote.

A:  Unfortunately, we do not allow you to pick up and set up our rentals yourself. This is to prevent damages and misuse of the rentals.

A:  Due to the unpredictable nature of our Northwest weather, please contact us directly to discuss outdoor weather set up in more detail.  We will make a determination if the outdoor event can be accommodated then. 

A:  Once the wall or backdrops are set-up they cannot be relocated. To move the location of walls and backdrops; they would need to be dismantled. It would require two PFD team members to be on site to set up again. We recommend renting two separate walls.

A: Since the final payment is due 10 weeks prior to the event,  we allow refunds up to 75% 9 weeks prior to the event and refunds up to 50% 8 weeks prior to your event date. All payments are nonrefundable within 7 weeks of your event date. We allow a 100% refund within 48 hours of booking your event.  We do not allow refunds on Custom Rentals.

reserve@paperflowerdelights.com

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